fb99bet Privacy Policy
At fb99bet, protecting your personal information is our highest priority. This policy explains in detail what information we collect, why we collect it, and how we keep it secure.
1 Introduction
fb99bet is a trusted online casino and betting platform in Bangladesh. It is our responsibility to clearly explain how we handle the personal information you provide while using our services. This Privacy Policy ("Policy") applies to the fb99bet website, applications, and all related services.
By reading this policy, you will learn: what information we collect, how that information is used, under what circumstances information may be shared with third parties, and what steps we take to protect your information. Continued use of our platform will be considered your consent to the terms of this policy.
2 What Information We Collect
2.1 Registration and Account Information
When you create an account at fb99bet, we collect the following information:
- Full name and date of birth
- Email address
- Mobile number
- Username and password (in encrypted form)
- National ID card or passport details (for identity verification)
- Residential address
2.2 Financial and Transaction Information
The following information may be collected for payment processing:
- bKash, Nagad, or Rocket account number
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Betting and gaming transaction records
Note: Full card numbers or PINs are not stored on our servers. All financial information is protected by SSL encryption.
2.3 Technical and Usage Information
When you use our platform, the following information is collected automatically:
- IP address and device identifier
- Browser type and operating system information
- Cookie and session data
- Page visit logs and clickstream data
- Login and logout time records
- Device location information (subject to your permission)
2.4 Communication Information
Messages, complaints, and feedback you send when contacting our support team are recorded. This information is used to improve service quality and resolve disputes.
3 Purpose of Using Information
3.1 Primary Purposes
3.2 Secondary Purposes
In addition to the primary purposes above, we may also use information for the following purposes, but only with your explicit consent:
- Sending notifications about promotional offers and bonuses
- Providing a personalized gaming experience
- Informing you about new platform features and updates
- Analysis for market research and service improvement
You may withdraw your consent for the use of information for these secondary purposes at any time.
4 Information Storage and Security
4.1 Technical Security Measures
fb99bet uses industry-standard technology to protect your personal information:
- SSL/TLS Encryption: All communication between your browser and our servers is encrypted.
- Two-Factor Authentication: An additional layer of security when accessing your account.
- Firewall and IDS: Advanced security measures to prevent unauthorized access.
- Regular Security Audits: Periodic audits to identify system vulnerabilities.
- Data Masking: Partial concealment of sensitive information when displayed.
4.2 Data Retention Period
We retain different types of information for specified periods:
- Account Information: Throughout the period the account is active and for a minimum of 5 years after closure.
- Financial Transaction Records: For the period required to meet legal and regulatory obligations.
- Communication Records: For up to 2 years from the resolution of the relevant matter.
- Technical Logs: For up to 90 days.
4.3 Employee Access Controls
Our employees are granted access only to the information necessary to carry out their responsibilities. All employees are bound by confidentiality agreements and receive regular data protection training. Misuse of data falls under fb99bet's zero-tolerance policy and is a punishable offense.
5 Sharing Information with Third Parties
5.1 Information Sharing Policy
fb99bet never sells your personal information and does not transfer it to third parties for commercial purposes. However, specific information may be shared in the following limited circumstances:
- Payment Processors: bKash, Nagad, Rocket, and banks — only the information necessary to complete the transaction.
- Identity Verification Services: To complete the KYC process.
- Technology Partners: For platform operation and maintenance, under strict confidentiality agreements.
- Law Enforcement Agencies: In cases of a valid court order or legal obligation.
5.2 Information with Game Providers
Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and other game providers may have access to limited gaming data to ensure fair play. These providers are also required to follow strict data protection standards. Information relating to your identity is not shared with game providers.
6 Cookies and Tracking Technologies
6.1 What Are Cookies and Why We Use Them
Cookies are small text files stored on your device. fb99bet uses cookies for the following purposes:
- Essential Cookies: To maintain login sessions and ensure security — the platform will not function without these.
- Functional Cookies: To remember your preferences (language, display settings).
- Analytics Cookies: To understand site usage and improve services.
6.2 Cookie Controls
You can control cookies through your browser settings. However, disabling essential cookies may prevent fb99bet services from working properly. Analytics and functional cookies can be disabled at any time — this will not affect your core gaming experience.
7 Your Rights Regarding Your Information
Right of Access
You have the right to request a copy of the information stored in your account. This request can be made through the support team.
Right to Rectification
If any of your information is incorrect, you can request a correction. This can be done through account settings or live chat.
Right to Erasure
In certain circumstances you may request that your information be deleted. However, if legal and regulatory obligations exist, complete deletion may not be possible.
Right to Restrict Processing
In certain circumstances you may request that processing of your information be temporarily suspended.
Right to Object
You may object at any time to the use of your information for promotional or marketing purposes and withdraw your consent.
Right to Data Portability
You may request your information in a common format that can be used elsewhere.
7.1 How to Exercise Your Rights
To exercise any of the above rights, contact us at: [email protected] or through 24/7 live chat. We will process your request within a reasonable time. Some information may be required for identity verification.
8 Minor Protection
fb99bet is for persons aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. Age verification is mandatory at the time of registration. If information comes to our attention that a minor has created an account, we will immediately close that account and delete all associated information. If you are aware of such a situation, please contact us.
9 Policy Changes and Updates
9.1 Notice of Changes
fb99bet reserves the right to change or update this privacy policy as needed. For significant changes, we will notify you in the following ways:
- Sending a notification to your registered email
- Displaying a notification on screen when you log in to the platform
- Updating the "Last Updated" date on this page
9.2 Meaning of Continued Use
Continued use of fb99bet after a policy change will be considered your acceptance of the revised policy. If you do not agree to the revised policy, please close your account and contact us.
10 Contact Us
If you have any questions, concerns, or complaints about this privacy policy, do not hesitate to contact us:
Our Bengali-speaking privacy team will generally respond to your request within 2 business days. For urgent security matters, contact us via live chat.
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