❓ Frequently Asked Questions
Answers to all your questions about fb99bet
Accounts, payments, games, bonuses and security — find clear and detailed answers to everything in one place.
This page brings together the questions that come up most often when using fb99bet. They are organised below into five topic sections — Account and Registration, Deposits and Withdrawals, Games and Rules, Bonuses and Promotions, and Security and Responsible Gaming. If you cannot find your question here, ask us on our 24/7 live chat — our Bengali-speaking support team is always ready.
Account
Account and Registration
Common questions about opening an account, logging in and identity verification.
To open an account at fb99bet you need an active mobile number, a valid email address, and your real name and date of birth. The registration process is completely free and takes only a few minutes. Please note that only those aged 21 or above can open an account.
No, under fb99bet rules each person may hold only one account. Creating multiple accounts is considered bonus abuse and all accounts may be suspended. If you have any issues, get help through 24/7 live chat.
Click the "Forgot Password" option on the login page. Enter your registered email or mobile number and you will receive a verification code. Use the code to set a new password. If you still have trouble, the fb99bet live chat support team is available around the clock.
Yes, identity verification is required before you can make a withdrawal. Simply upload a photo of your national ID or passport along with a selfie and verification will be complete. This keeps your account secure and maintains a fair gaming environment.
Payment
Deposits and Withdrawals
All your questions about payments via bKash, Nagad, Rocket and bank transfer.
When you deposit from bKash to fb99bet your balance is usually updated within just 1 to 5 minutes. The minimum deposit amount is ৳300. You will receive a confirmation message once the payment is complete. If there is a problem, contact live chat with your transaction ID.
Yes, you can deposit at fb99bet through Nagad and Rocket as well. Bank transfer is also supported, including major banks such as Dutch-Bangla, City Bank, BRAC Bank, Islami Bank and Sonali Bank. The minimum deposit amount is ৳300 for all methods.
The minimum withdrawal amount at fb99bet is ৳800. Approved withdrawals generally reach your bKash, Nagad or Rocket number within 1 hour. The same timeframe applies to bank transfers. Having KYC verification completed speeds up the process.
fb99bet generally does not impose any additional fees on deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket) may apply their own transaction charges. See the payment section or live chat for details.
If a withdrawal has been processing for more than 1 hour, first confirm that KYC verification is complete and the correct account number was provided. If the problem persists, contact fb99bet 24/7 live chat or email [email protected] with your withdrawal ID.
Games
Games and Rules
All questions about cricket betting, slots, live casino and playing on mobile.
Cricket betting at fb99bet includes match winner, toss winner, top run scorer, wicket taker, over/under runs and live betting options. You can bet on BPL, IPL, T20 World Cup, ICC tournaments and other international matches.
To bet on a BPL match you first need a balance in your account. Go to the cricket section, select the match you want, choose your market type and stake, then confirm. You can also join live betting while the match is in progress. Please bet responsibly.
Go to the slots section and choose the game you want. Set your bet amount and click the spin button. Games from leading providers such as PG Soft, Pragmatic Play and JILI are available. Reading each game's paytable and feature description makes it easier to play.
Yes, fb99bet is fully mobile-friendly. You can access the site directly in the browser of any Android or iOS smartphone and enjoy all games, betting and payment features. No separate app download is needed.
In the live casino you play in real time with real dealers. fb99bet has live tables from Evolution Gaming and Ezugi, including live roulette, live blackjack, live baccarat, Dragon Tiger and many more games. Enjoy the experience in high-definition streaming.
RTP (Return to Player) is a theoretical percentage indicating how much of the total amount wagered a game returns to players over the long term. It is not a guarantee for any single session — the result of every spin or bet is completely independent and controlled by RNG. RTP information for a specific game can be found in that game's information sheet.
Bonuses
Bonuses and Promotions
Details on the welcome bonus, wagering, VIP cashback and current offers.
New members at fb99bet receive a 100% bonus on their first deposit, up to a maximum of ৳20,000. For example: if you deposit ৳1,000 you will receive an additional ৳1,000 bonus, making your total balance ৳2,000. The bonus is added automatically once you complete registration and make your first deposit.
The wagering requirement means the bonus amount must be wagered in games by a specified multiplier. For the fb99bet welcome bonus this is 10 times. That means if you receive a ৳1,000 bonus you must place a total of ৳10,000 in bets before you can withdraw.
The fb99bet VIP program has five tiers: Bronze, Silver, Gold, Platinum and Diamond. Weekly cashback starts at 0.2% at Bronze and goes up to a maximum of 1.0% at Diamond. Moving to higher tiers also brings faster payments and special offers.
VIP cashback is calculated every week and added to your account at a set time. Starting from the Bronze tier, reaching the Diamond tier earns you a maximum weekly cashback of 1.0%. Cashback details can be viewed in your personal dashboard.
The fb99bet promotions section regularly features reload bonuses, tournament offers and special event information. Special cricket betting offers are available during BPL or IPL season. Log in to your account and check the promotions page regularly so you do not miss new offers.
Security
Security and Responsible Gaming
Data protection, fair play, age limits and how to keep yourself safe.
fb99bet uses SSL encryption technology to keep all data secure. Your personal information and financial transactions are processed with the highest level of security. Information is not shared with third parties. Read our privacy policy for more details.
All games at fb99bet run on software from reputable providers — PG Soft, Pragmatic Play, JILI, Evolution Gaming and Spribe all use RNG (Random Number Generator) technology. Results are completely unbiased and not predetermined.
Only those aged 21 or above may open an account and play at fb99bet. Accurate information must be provided during age verification. Keeping minors away from gambling is our responsibility.
fb99bet is committed to responsible gaming. You can request a deposit limit, session time limit or a temporary self-exclusion on your own. For further assistance contact 24/7 live chat or visit our responsible gaming page.
To reach fb99bet support, contact 24/7 live chat from any page on the site. A Bengali-speaking support team is available at all times. You can also reach us by email: [email protected]
Still have questions? Get in touch with support
Our Bengali-speaking support team is here for you 24 hours a day, 7 days a week.